FAQs

What is your cancellation and no-show policy?

To ensure we can accommodate all patients effectively, we require at least 24 hours’ notice for any cancellations or rescheduling. Appointments canceled less than 24 hours in advance may be subject to a cancellation fee. No-shows or same-day cancellations may result in forfeiting the deposit or being charged half of the service price.
To reschedule, please call or text us at least 24 hours before your appointment.

Are gift cards available?

Yes! Gift cards are available both online and in-store. They can be customized for any amount and make the perfect gift for birthdays, holidays, or special occasions.

Is Shai Aesthetics child or pet-friendly?

While we absolutely adore children and pets, we kindly ask that you do not bring them to your appointment. Children & pets are NOT allowed in treatment areas due to safety concerns. This helps us maintain a calm, focused, and safe environment for all guests receiving treatments.

Is numbing provided for treatments?

Yes, topical numbing creams or injectable local anesthesia is provided for specific treatments to ensure your comfort. Please let us know prior to your service if you are sensitive to pain or have had reactions to numbing agents in the past.

Do I need a consultation before booking?

Some treatments require a consultation prior to scheduling to ensure the service is safe and appropriate for your goals and medical history. Consultations may be done in-person or virtually.

Is there parking?

Yes, there is ample parking. For your convenience, here are the available parking options near our building:

• 2-hour street parking is available directly in front of the building.
• 4-hour street parking is available on the surrounding side streets.
• Free untimed street parking is available a short walk from the building.
• Paid parking is available at the Wells Fargo building for $5 per hour.
• An all-day parking lot attached to our building is available for $15 per day.
• There is also a parking lot on Fay Avenue that offers all-day parking for $5. (875 Prospect St. garage parking, pay by plate, no ticket or validation required. Simply scan code displayed in parking garage or pay by text).

Please note that we do not validate parking.