FAQs
What is your cancellation and no-show policy?
To ensure we can accommodate all patients effectively, we require at least 24 hours’ notice for any cancellations or rescheduling. Appointments canceled less than 24 hours in advance may be subject to a cancellation fee. No-shows or same-day cancellations may result in forfeiting the deposit or being charged half of the service price.
To reschedule, please call or text us at least 24 hours before your appointment.
Are gift cards available?
Yes! Gift cards are available both online and in-store. They can be customized for any amount and make the perfect gift for birthdays, holidays, or special occasions.
Is Shai Aesthetics child or pet-friendly?
While we absolutely adore children and pets, we kindly ask that you do not bring them to your appointment. This helps us maintain a calm, focused, and safe environment for all guests receiving treatments.
Is numbing provided for treatments?
Yes, topical or local anesthesia is provided for specific treatments to ensure your comfort. Please let us know prior to your service if you are sensitive to pain or have had reactions to numbing agents in the past.
Do I need a consultation before booking?
Some treatments require a consultation prior to scheduling to ensure the service is safe and appropriate for your goals and medical history. Consultations may be done in-person or virtually.
What should I do to prepare for my appointment?
Preparation depends on the treatment:
Injectables: Avoid alcohol, aspirin, and blood thinners for 24–48 hours before your appointment.
Peels or facials: Avoid retinol or exfoliants 3–5 days prior.
Laser or RF treatments: Avoid sun exposure and self-tanners.
Our team will provide you with tailored pre- and post-care instructions.
What payment methods do you accept?
We accept major credit cards, debit cards, cash, and online payments. Financing options may be available for select packages or memberships.
Do you accept insurance?
Medical spas are elective and not covered by insurance. However, we may provide itemized receipts for certain wellness or medically related services if requested.
What happens if I’m late to my appointment?
We understand delays happen. However, if you arrive more than 10 minutes late, your appointment may need to be shortened or rescheduled to respect the next guest’s time.
Do you offer memberships or packages?
Yes! We offer exclusive membership and treatment packages for clients who want consistent results and savings. Ask our team for current specials or package options.
Can I book multiple services in one visit?
Absolutely. We recommend combining certain treatments for best results—our providers can create a customized treatment plan during your consultation.
How do I schedule an appointment?
You can book online through our website or call/text our front desk. For new clients, we recommend booking a consultation first so we can design a personalized plan for your skin and wellness goals.
What is your refund policy?
All sales for services, packages, and products are final. We do not offer refunds but will make every effort to ensure you’re satisfied with your experience and results.
Are treatments performed by licensed professionals?
Yes. All services are performed or supervised by licensed medical professionals including nurse practitioners, registered nurses, and certified medical aestheticians under the direction of our medical director.